10 days to Investigate a problem

<p>I have a problem with my Wifi at home, supposed to get 10 MBPS but only getting 0.3MBPS. I called telkom and lodged a complaint on the 25 Sept. I was told they need 72 working hours. so for me 3 working days. today i follow-up ( because they will never call you ) and I am told 72 working hours means 10 DAYS. 10 DAYS to investigate wifi speed, then have telkom vans hangiong around benoni looking for work, send someone.. TRY and offer a service to your clients. THEY HIDE BEHIND POLICY AND FIORGET TO SERVICE THEOR CLIENTS. EEISH </p> <p> </p>