10 days no land line and no internet

I reported our land line out of order on 14th of March - had tried to on Saturday12 March but gave up after holding on for over half an hour on my cell phone. I managed to report the fault on Monday 14 March which was only the landline being dead I was given a reference number and told that the turnaround time could be 0 - to 14 days (really - 14 days). Between the 12th and the 17th our internet became so slow - it was ridiculous. On the 17th I received a text message saying that a technician attended to the fault. When I got home I tested it it was working - but had developed a crackle that was so bad - I couldn't the phone. The internet became even slower. On the 18th I phoned Telkom again at 13h00. I was told that the fault had not be fixed as yet. I explained that now the line was working - but that there was a terrible crackle on the line and that the internet was now none existent. I was told to phone again today. Honestly after completing the SMS message survey having explained all the problems on the survey after giving permission for someone to call me. No response again. We now have no internet and a land line we can't use. Think will cancel & move to Vodacom