AH
Ayanda H
1 reviews | Active since Nov 2012
10 Mar 2016, 08:18
10 days no feedback
On the 29th of February I went to Telkom Main street in Johannesburg to do a sim swop and request for a settlement letter as my phone was lost and im on contract, the guy who assisted me (Mxolisi) logged a case and provided me with a case number to follow up. Ive been calling Telkom almost every day and the consultants dont have answers and if i asked to speak to management they just put me on hold for hours. Can it really be that difficult to get a settlement letter??? I need a phone as in last week and I cant have 2 active contracts. this is my second request of the same thing following the one i did in October and no feedback recieved.MY CASE NUMBER IS ***3.
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Telkom's replyOfficial
10 Mar 2016, 09:05Hello ayohlaks,
This response serves as confirmation that your query has been received.
Your reference number : SM211127
A consultant from our mobile team will be in contact to assist with the query.
Regards
Telkom Social Media Team.
This response serves as confirmation that your query has been received.
Your reference number : SM211127
A consultant from our mobile team will be in contact to assist with the query.
Regards
Telkom Social Media Team.
Telkom's reply10 Mar 2016, 09:05
Official
Hello ayohlaks,
This response serves as confirmation that your query has been received.
Your reference number : SM211127
A consultant from our mobile team will be in contact to assist with the query.
Regards
Telkom Social Media Team.
This response serves as confirmation that your query has been received.
Your reference number : SM211127
A consultant from our mobile team will be in contact to assist with the query.
Regards
Telkom Social Media Team.