PE
Peter E
1 reviews | Active since Jul 2010
08 Jun 2015, 11:27
10 days later and Phone and ADSL line still down
My home phone and ADSL line has not been working for 10 days now. No response from Telkom other than an automated SMS a week ago. What is the issue and why is this taking so long? I trust that I will get a pro-rata deduction from my bill for the period that I have not received service.
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Telkom's replyOfficial
08 Jun 2015, 14:47Hello PeterE,
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently investigating your issue and we will revert back to you with feedback.
Your Social Media reference number is SM116502.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently investigating your issue and we will revert back to you with feedback.
Your Social Media reference number is SM116502.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Telkom's reply08 Jun 2015, 14:47
Official
Hello PeterE,
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently investigating your issue and we will revert back to you with feedback.
Your Social Media reference number is SM116502.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently investigating your issue and we will revert back to you with feedback.
Your Social Media reference number is SM116502.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***