10 days, late, and still no internet

My internet was installed 10 days ago and has never worked. After literally 6 hours of phoning (I counted) - and not to mention all the money I have wasted on 3G in the interim - they finally sent a technician who came at 16h30, unannounced, called me and asked why I was not home? The problem is still not resolved. The line is not working (it's definitely not my router) and I am paying for the line rental and data in the meantime! I am furious! I have already logged a HP for the installation, which was shocking itself. I expect better service for a simple internet installation. <br> <br> Yet another reason Telkom sucks. <br> <br> This was, by the way, after they:<br> - Couldn't figure out how to cancel my line in Joburg<br> - Incorrectly billed me for the cancelled line<br> - Couldn't even change my cellphone number, multiple times, leading to the technician not reaching me<br> - ...etc.<br> <br> Immediate response and FIXING OF THE LINE would be greatly appreciated. Thanks.