1 reviews | Active since Nov 2015
10 Days and still waiting for 5 min fix
Since the 10th I have been waiting for a tech to come and reconnect the telkom line to the pole out front my house, The tension bobbin came undone and led to the cable pulling itself out of the distribution box.<br> <br> I have been calling for 10 f'n days and had heard every story under the sun until now.<br> <br> Keep in mind that no one has even come to look at the problem but these ******** excuses have been given<br> <br> Everything ranging from:<br> <br> Not enough cable, cable supplier out of stock (NO CABLE IS REQUIRED, IT JUST NEEDS TO BE PUNCHED BACK INTO THE PATCH PANEL IN THE DIST BOX)<br> <br> Issues with the DSLAM, (This issue has **** all to do with the Dslam as is is a connection that has come out in my driveway)<br> <br> Technicians behind on tickets (NOT MY PROBLEM!)<br> <br> Previous staff logging the ticket \in the wrong place in the system"(**** poor excuse)<br> <br> one dumb ***** said that the jobcard was taken by a tech a 4pm the prior day (INVALIDATED BY FOLLOW UP CALL = LIE)<br> <br> <br> SO TELL ME"
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM170071
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM170071
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
