10 days and still no Telkom line !

I logged a call for a domestic residence fault on 14/1/16. No phones or internet.<br> <br> I escalated on 18/1/16. <br> <br> On 19/1 sill no word.<br> <br> Call centre tells me escalation has been logged. Senior technician has recorded that fault will be addressed before 24/1. 10 days after logging the call. 1/3 of the month. <br> <br> ESALATED cases take 10 days to resolve ? I feel for a standard call then !<br> <br> WILL I GET MY SUBSCRIPTION BACK ? never !!!<br> <br> I need internet at home for kids to do their homework as well as my business.<br> <br> HELP !!<br>