1 reviews | Active since Sept 2016
10 days and still no internet service
<p> Today is day 10 without internet service.</p> <p> </p> <p>Over 10 faults have been logged over the last month. On more than one occassion it has taken up to 7 days to 'fix'. I use the work 'fix' tentaively as I have been having repeated problems with my internet service. Over the last month I been without internet for well more than 20 days in total. </p> <p> </p> <p>My most recent fault, reference 40CWK121016, was raised 12 October. The problem is no closer to being resolved than it was 10 days ago. As a paying customer I find this unacceptable.</p> <p> </p> <p>I have decided to stop all my Telkom D/O's until this has been resolved. My September bill is currently with the disputes department. Reference no ********** 6. No feedback from Telkom.</p> <p> </p> <p>Regarding my most recent fault, an email was sent 19 October to a Team leader at Telkom's technical support department and representative from their social media department. Neither have rep**** to my email.</p> <p> </p> <p>If I knew this was the quality service I could come to expect, I would never have chosen Telkom as my ISP.</p> <p> </p> <p> </p>
Good afternoon,
I was contacted by ASHRAF, Telkom technical support this morning at 08h30. He informed me that a technician would be visiting the property at lunch time today.
At 14h30 I called Telkom technical support for an update as no technician has called or visited the property. I spoke with a lady by the name of BONGIWE. She contacted the technician who said he /she could not visit today. I find this completely unacceptable. I have never received such poor service in my life from business.
Is this the type of service SA's number 1 Internet Service Provider gives ? Crazy to think that I've been without internet for 28 days since 14 September when this problem 1st started. I was without internet for 8 days, then 2, then 7 and now followed by 11 days and counting.
How does this fault not get priority ??????????????
Good afternoon,
I was contacted by ASHRAF, Telkom technical support this morning at 08h30. He informed me that a technician would be visiting the property at lunch time today.
At 14h30 I called Telkom technical support for an update as no technician has called or visited the property. I spoke with a lady by the name of BONGIWE. She contacted the technician who said he /she could not visit today. I find this completely unacceptable. I have never received such poor service in my life from business.
Is this the type of service SA's number 1 Internet Service Provider gives ? Crazy to think that I've been without internet for 28 days since 14 September when this problem 1st started. I was without internet for 8 days, then 2, then 7 and now followed by 11 days and counting.
How does this fault not get priority ??????????????
Telkom are absolutely putrid.
A technician was meant to come out yesterday morning. By lunch time he was still not here and apparently was held up with another job. I was told he would be here today. When I phones Telkom this morning, the representative said he/she (the technician) is not picking up their phone.
Pathetic ! Pathetic !
I have been without Internet now for a total of 29 days. What type of amateur show is Telkom running.
I am getting treated so badly, you should not be suprised that I am upset and pestering you guys constantly. Why is Telkom treating it's paying customers this way ?
Telkom are absolutely putrid.
A technician was meant to come out yesterday morning. By lunch time he was still not here and apparently was held up with another job. I was told he would be here today. When I phones Telkom this morning, the representative said he/she (the technician) is not picking up their phone.
Pathetic ! Pathetic !
I have been without Internet now for a total of 29 days. What type of amateur show is Telkom running.
I am getting treated so badly, you should not be suprised that I am upset and pestering you guys constantly. Why is Telkom treating it's paying customers this way ?