10 Days
My ADSL line went down on the 4th of October and I have probably spent 2 hours collectively on the phone trying to get it attended to. Today is the 14th of October and guess what. STILL NO LINE!!!. The call centre agents keep reading me the same thing from their stupid script but does not actually do anything!! Worst service I have experienced ever!!!
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Telkom's replyOfficial
19 Oct 2017, 12:10Hi jacques-myburgh,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply19 Oct 2017, 12:10
Official
Hi jacques-myburgh,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
26 Oct 2017, 17:26Launa thanks for the reply but it is now 22 days since my line went down and STILL NO LINE!!!
The call centre just keep on reading the same lines from the same script and frankly I'm over it. I have had to resort to exorbitant cell phone data fees just to keep my home office going which off course I can't recoup. The cost of Telkom's non existent service is much more than just the line rental and sp charges!
's update26 Oct 2017, 17:26
Reviewer Update
Launa thanks for the reply but it is now 22 days since my line went down and STILL NO LINE!!!
The call centre just keep on reading the same lines from the same script and frankly I'm over it. I have had to resort to exorbitant cell phone data fees just to keep my home office going which off course I can't recoup. The cost of Telkom's non existent service is much more than just the line rental and sp charges!