10 calls to dispute charges over and above contract

<p>started a contract about April R149 x 2 the 1st month no charge and carry over to month 2 ok</p> <p>Asked clearly that it be data and minutes available for contract limit only, and then automatically pre -paid top up there after.</p> <p>They said call in a weeek to client service and order that</p> <p>I do that in a week</p> <p> </p> <p>3rd month billing R400</p> <p>ask why they say minutes used extra,</p> <p>no notification from them?</p> <p>Ask that they stop all minutes out of contracts. the 2nd time</p> <p>They say no problem</p> <p>4th month extra r100 again</p> <p>I ask why pls stop extra minutes and or data, they asy will do</p> <p>5th month extra R100</p> <p>I say no . I put only enough in the account for the legal R300 debit</p> <p>It bounces, the debit order they want r399</p> <p>Norw they want R250 charge for debit order rejection penalty fee</p> <p>So instead of it being R300 now its R600</p> <p>I call telkom 10 times, ask to speak to an Supervisor. no you cant speak to anyone higher.</p> <p>I tell the support agents, if no one gets back to me Im not paying the excess.</p> <p>no one has got back to me.</p> <p>Dead end</p>