10+ attempts to cancle my service, and still waiting

<p>On the 13th of January 2017 I sent in my first signed cancelation form to TELKOM and got an auto-response saying someone should contact me within 21 working days to verify. After waiting for about 4-5 weeks I decided to send a canceltion email every day until I got a response. Another week has passed with nothing happening and I have to keep paying for a bad service while they take their time to cancel my service.</p>