1 YEAR LATER STILL NT RESOLVED

<p>LAST YEAR JULY MY WIFE SUBMITTED A LETTER AS PER TLEKOM INSTRUCTION FOR OUR LINE TO BE DOWNGRADED FROM ADSL TO NORMAL LANDLINE......8 MONTHS LATER NOTHING DONE BESIDES THE INCREASED BILL OF R 5000. HOW THE HECK DO THEY DEAL WITH THEIR CLIENTS...WE CONTACT THEM MULTIPLE TIMES , RESENDING THE REQUESTED FOR DOWNGRADE LETTER BUT STILL NOTHING! WHAT THE HECK?????</p>