1 week on hold and still no further!!!

I have been on hold with Telkom for at least one working week, sometimes up to one hour a day and even one day went on lunch leaving my phone on speaker phone with the hold music playing, came back and it was still playing! I finally got through to someone after pressing the correct number sequence to be told that wasn't the right department and she'd have to transfer me. I asked if \she could please just send a technician out as our Opticon SBG 1000 T Telkom Business was causing problems and out ADSL is not working"to which she transferred me to Technical support and hey presto the line went dead... as per usual. Can someone from Telkom please call me and arrange a technician to come to our factory to sort this problem out. It's an easy fix but impossible to get solved with your current support set up.<br> <br> <br> <br> <br> """