1 week no service or update

I got home Monday 4th September to realize my adsl service was down, tried to call the call center and was waiting for 30mins till I got tired and cut the call.

Tuesday the 5th after waiting 20mins someone picked up and opened a fault for me with reference 174CRK050917 and was told they will mark it as urgent.

I called yesterday they told me it hadn't been assigned to a technician, called again today Thursday and told remote site found the issue(it's a fault on the line so how exactly are they investigating) no technician response or calls today.

Tomorrow will be 5 days I have not had a service that I am paying for, I had the same **** last month and a technician had to come out and it was disconnected at the exchange down the road and I'm getting quite annoyed now.

I will NOT pay these 5 days my service is down..

I expect a response and a technician to resolve my issue, most probably plugging in a cable at the exchange again.

Pathetic service overall!!!