1 week after ADSL LINE DOWN - NO RESPONSE

Registered ADSL/voice line down a week ago via website. Still no response from Telkom for the repair schedule. Repeated calls to call centre do not help. When will the repair teams come out?<br> <br> Telkom needs to look at the function of the call centre. There needs to be a link between the call centre and repair centre so that real information can be shared. When will the technician come out, is this a general fault in the area (****** copper) or is it specific to me as a customer. Where is the fault likely to be. These tools shoot exist within Telkom's control. <br> <br> I am told that Telkom is rolling out fibre in our area. I personally will not go for any service from them as a provider if I can help it based purely on the lack of response from call and repair centres.