1 of many CALLCENTER PERSONAL HELP 7 MONTH PROBLEM

Before I start I'd just like to say thanks to Page Dejongh for being the only call center agent to help me. <br> <br> I have been sitting with a problem with telkom mobile for 7 months and that is the period my contract has been <br> active. Previous personal that I have liased with have **** to me about logging my case and have been giving me non-existing case numbers, references and email addresses. I am being threatened by their debt collectors, Nudebt, even though I am a low risk client and my account is up-to-date. This is a result of lack of communication between Telkom Mobile and their debt collectors.Instead of liasing directly with each other and resolving the issue with competence, I sat on the phone for almost 2 hours today conveying messages back and forth from Telkom Mobile to Nudebt. As a client, I should not even be involved with their problem solving process. I'm disappointed with Telkom mobile's lack of professionalism and I dont recommend them to anyone else.