1 mth to give one feedback ! now waiting again

Hello, after many many back and forth conversation for months with the technical team, it was finally agreed that I should cancel my telkom mobile contract due to no or poor coverage. <br> On the 17th of September I finally received an email with the details. On the signature of the email there was a phone number and a mobile number. As I had questions in relation to the cancellation process I tried to call but the number provided did not exist !!! and the mobile number was going straight to voicemail. <br> I have sent many emails with no response. <br> A month later I finally get another email with a form that I had to complete and send back. <br> Which I did, now 4 days later I haven't received any acknowledgement that the cancellation process was underway and confirmation that all will be done by the end of the month. <br> <br> Service at telkom no matter the branch / service you are using is very poor !!! Always a disappointment. Maybe Telkom should become a little customer-centric.