1 Month without Service and no Update

We alerted Telkom to a fault with our service on 6 October 2015. We have made weekly calls to the call centre to understand when we can expect a resolution. Each time we have been told it has been 'escalated' to the local technician. Each time we are left sorely disappointed... with no contact having been made and being without internet/phone line. Technician actually did call us once, but said that he could not take an alternative phone number or give out his so we could arrange a time for him to come- it sounds like he expected us to stay at home for days and await his arrival. Called again (5th time in a month)- same old story around 'escalation', 'will handle it promptly', 'will inform the operations manager'. <br> It's one thing to have a heavy customer load, but to keep the customer completely in the dark is just ridiculous.<br> What's ironic is that others have positive things to say about Telkom service... so clearly it's a area/regional issue. <br> Look forward to Telkom actually responding and taking action as we already have to ask for a one month refund. <br>