1 month without service

Item: Telkom
Rating: 1
Author: Johannes S

My home and asdl line went down on 27 Nov and still has not been fixed. Yet they send me a bill for the service that I did not receive. No feedback as to when the problem will be solved as well as no temporary solution for the lost internet service. My Showmax account was paid but I could not use this because of Telkom. Will they refund me for that? Absolutely pathetic service.

Helpful (0)

Replies (3)

Telkom's replyOfficial

06 Jan 2018, 09:26

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us a private reply with the affected number.

Your ref for this query is AI***

Regards
Yazied
Telkom Social Media Team

Best regards,

Telkom's reply06 Jan 2018, 09:26

Official

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us a private reply with the affected number.

Your ref for this query is AI***

Regards
Yazied
Telkom Social Media Team

Best regards,

Johannes S's updateReviewer Update

07 Jan 2018, 13:00

Good Day my landline number is ***. Johan Slabbert ***

Johannes S's update07 Jan 2018, 13:00

Reviewer Update

Good Day my landline number is ***. Johan Slabbert ***

Telkom's replyOfficial

01 May 2018, 08:58

Good day.

Please be advised that this query will be close. Should you have any further queries or concerns, kindly let us know in a new post.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom's reply01 May 2018, 08:58

Official

Good day.

Please be advised that this query will be close. Should you have any further queries or concerns, kindly let us know in a new post.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,