1 month without ADSL service

On the 12th of Dec 2015, our ADSL line was hit by lightning. Our incoming junction box as well as the wires were fried. I have exposed wires hanging in my garden and in my house. Technician came out once before Christmas. The fault has apparently been \fixed"but it is not. This is effecting our business now as we cannot receive or send anything. Almost daily phone calls of 20+ minutes being on hold to speak to a consultant is ridiculous. I am so fed up and am losing money while Telkom continues to debit our account for a service that is broken. Sickening!!!"""