1 month with no internet

This is getting ridiculous now guys get your act together. My internet has been down for a month now and no one has fixed it. I have made about 9 calls to get an update on the situation but I just get empty promises the whole time. I have escalated the issue 5 times and they have supposedly sent a mail to their supervisors and the technical management team but to no avail. Please sort this out because I'm paying for a service that I can't even use, on that note I need to be refunded for the previous months charges as well. My line number is ***. I was told 2 weeks ago that a commitment date was set for the 10th of October but obviously that was not met.