1 reviews | Active since Feb 2016
1 MONTH STILL NO INTERNET
I app**** for a line transfer from my Table View apartment to my new Rondebosch at the end of January. Telkom said they would come and install my new line on th 4th. They technician came on the 4th looked at the wires and told me he needed access to the other apartments. He made promises to come on the following weekend as that is the normal procedure when they need access. HE NEVER CAME BACK. I kept calling him and he kept telling me on 3 successive weekends that Telkom would send someone. NO ONE CAME. I have called the call centre almost 10 TIMES over the past 3 weeks. The last time i called I got hold of a consultant but then I was placed back onto the queue, i gave up. The call i made before that, the consultant was looking at my account on their system AND THEN THE PHONE CUT and no one did anything to get back in touch with me.This has been the WORST customer support i have EVER experienced from any company over the 24 years of my life. I run a business from home and it has suffered because of my lack of internet access.<br> <br> I have never been so frustrated in my life and I have been a loyal Telkom customer for 2 years now. I am really angry and frustrated by the lack of service
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Thank you for making contact with us
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