1 month of trying and still not done

+- 3 - 4 weeks ago I got in touch with Telkom. I told them i would be moving from JHB to Cape Town and needed to do 2 things. 1. Cancel my JHB line and 2. Transfer an existing line in Cape Town into my name. I spoke to a Nokwanele Sibiya who said she would do it and asked me to provide the ID book of the person who owned the line in cape town, a copy of my ID and a letter from her requesting the name change into my name. She assured me all was well and it would be done by end Feb. Suddenly, all email correspondence stopped and she didnt reply to anything. I went to a Telkom shop in JHB and it was closed (still unsure why). I have now ben on the call centre and the lady says she cant help and i must go to a store in Cape Town. Terrible service!!! This is why nobody wants to be with Telkom. A simple request cannot be completed and i must now drive 20km to a store so i can pick up a phone in the store and call another call centre. what a joke!!! Everyone in my office is changing their DSL lines to a private provider as we speak. Thank you Nokwanele Sibiya!!!