1 Month of BAD ADSL

Its been 4 weeks of constant fault cases to telkom in the hopes that someone can fix my ADSL line.ive done the everything by the book logged complaints been to telkom facebook page and hellopeter and telkom store 5 times.Same technician came twice to my house and worked hour's and couldn't figure out the problem and even he said getting 30kbs on a 4 mps line is absured my line is so bad my upload speed is more then my download speed and he can't fix it because it shows the line is clean and everything registers as fine at telkom he would refer it to specialists.so i called telkom and asked can i do a speedtest for a 10mps line after that i would like to upgrade if it works but no they need permission from the technical devision later i saw the max speed for my area is 4mps..... So what now i can't upgrade its been 5 or 6 days now and the guy i spoke to said another guy would call me to arrage a appointment and nothing had been arranged yet i have work to do but can't because the ADSL is so slow and im probally exspected to pay for this ADSL even thou the service is not delivered.