1 month now

Item: Telkom
Rating: 1
Author: Wesley G

1 month today and still no one has phoned me to inform me when my fault is going to get fixed but I must pay otherwise you cut off my services.Due to workload they said?Rally?1 month?

This the response I got from TelkomZA on Twitter:

"Hi Wesley, we understand your frustration and we humbly apologize for the delay. Please kindly note fault *** has been delayed due to workload. We won't be able to give a time frame, but it's marked urgently. ^Frank

Report this message sent 18 hours ago from Telkom "

I want a response.

Helpful (0)

Replies (2)

Wesley G's updateReviewer Update

12 Jan 2018, 10:47

The sent the Area Manager an e-mail for escalation?What the hell? Just fix the line or exchange already!!!!

Wesley G's update12 Jan 2018, 10:47

Reviewer Update

The sent the Area Manager an e-mail for escalation?What the hell? Just fix the line or exchange already!!!!

Telkom's replyOfficial

31 Jan 2018, 08:59

Hello kelevra

We sorry for the inconvenience caused.

As per our testing tools, the fault has been repaired.

This query will now be closed as resolved.

Regards

Noleen

Telkom Social Media Team.

Best regards,

Telkom's reply31 Jan 2018, 08:59

Official