1 reviews | Active since Dec 2016
1 month - No telephone line and intermittent adsl
<p>Since the 28th of November we have been calling Telekom DAILY!</p> <p>First we were told that our lines would be back up and running by the 16th of December. </p> <p>We now get told daily that they will escalate. </p> <p>This is almost a month of no telephone service and shocking internet service. We have been using mobile phones for calls and 3G ****les for internet, costing us more money than it should for a service we are not getting but are paying for. This is beyond a joke and no feedback is given. We have to call to find out what is going on, just to be given the same bullsh*t over and over again. </p>
I assume I can expect feedback in about a year, the rate you guys are going.
My Uncle will be calling again this morning, to probably receive the same response as every day. Telkom don't know what they are doing. It looks as if we won't have a telephone service for Christmas, when we will be needing to make calls to family in South Africa and abroad. Think about that, Telekom staff.
Thank you for leaving families without basic communication that you are being paid for.
I assume I can expect feedback in about a year, the rate you guys are going.
My Uncle will be calling again this morning, to probably receive the same response as every day. Telkom don't know what they are doing. It looks as if we won't have a telephone service for Christmas, when we will be needing to make calls to family in South Africa and abroad. Think about that, Telekom staff.
Thank you for leaving families without basic communication that you are being paid for.
Received an email asking for our number. I rep**** on Saturday morning. It is now Thursday. We couldn't call our family in Australia on Christmas Day. Thank you, Telkom, for your expected incompetence and lack of care.
Received an email asking for our number. I rep**** on Saturday morning. It is now Thursday. We couldn't call our family in Australia on Christmas Day. Thank you, Telkom, for your expected incompetence and lack of care.
Telkom being as useless as possible are still unable to sort the problem out. WE are calling them everyday to ask for an update. We have asked to speak to a supervisor or manager on a daily basis, only to be told that they are "busy" and will call us back. We are yet to receive a call from anyone at Telkom. We have now been told it is a cable fault and they need to order a cable. Over a month and these *********** fools are still messing us around.
disgusting customer service and disgusting response from Telkom.
Telkom being as useless as possible are still unable to sort the problem out. WE are calling them everyday to ask for an update. We have asked to speak to a supervisor or manager on a daily basis, only to be told that they are "busy" and will call us back. We are yet to receive a call from anyone at Telkom. We have now been told it is a cable fault and they need to order a cable. Over a month and these *********** fools are still messing us around.
disgusting customer service and disgusting response from Telkom.