1 month no internet!!!!!

I can't believe Telkom can't even tell me wats wrong with my internet?! Woke up one Saturday morning and the dsl internet I had, that was working the night before, suddenly is not working, I've called the call centre for this problem over 6 times already and I've had every excuse for why it's not working till eventually now no one can tell me wats wrong?! How can you run a business where I want, I WANT, to make use of your service I WANT to pay you money but you can't even get your act together?! Pathetic, sort out my internet NOW!