1 month no fix

<p>upgraded my 2mb internet to 10mb on the 1st November and was told it will take 7-14 days...phone them on the 16th day and the person was rude to me shouting "its only 2days just wait for your line to be changed"...i found out that it normally takes up to 8hours and phone customer service help line and they told me that my line was upgraded on the 1st November already and its showing 10mb on there system...whole month i only got 2mb line speed and on the 25th they logged in an urgent fault and was promised again it will be sorted out like yesterday and again lies lies lies...all this means i will be paying for a 10mb line speed instead of a 2mb line...i dont know what to do anymore</p>