1 month n our phone is still not working

I am so fed up with Telkom they keep sending meaningless smses instead of coming to sort out our phones that are as dead as doornails, we have pensioners who haven't had their phones in working order for over 4 months and Telkom says its cable related so do we have to wait a whole year? no other options? we have R314 in our phone what happens to that? I am so tired of calling and holding on for over 25minutes tired of check on the Website and same story we are busy with your fault..my FAULT number is :555CRZ17091... where can we get another phone that does not require your cables that you taking 4 months to sort out.