1 Month later Telkom still has not repaired fault

Reported that my telephone line and ADSL was not working on the 12/03/2015 - no response. Phoned numerous times since then and still no one has attended to my problem. Last week I went up again onto the Telkom website and logged an ESCALATED COMPLAINT. Received no confirmation nor response. The fault references are: 27 CRZ140315 , 414CRK020415. It has now been nearly a month since the first complaint. In addition as mentioned we have phoned and complained numerous times - each time being promised that the fault will be attended to.