1 month later, still no device! Call centres poor!

On the 30th October 2015 I received a marketing call from Telkom. Long story short, I finally agreed to a 20GB LTE offer with the B593 Router. They said delivery would be made by the latest within 7-12 working days. So its a month later and no device has been delivered. Received SMS with reference number, which the Telkom online system doesn't pick up. Called the ***, 10213, 10210 numbers about 30 times and they either put me though to a constant \no answer"line or the line just drops(strange for the largest telecommunications company in SA!). Wasted well over 100 minutes already for nothing! Still have no idea whats going on.... Would appreciate urgent feedback! Thanks!"""