1 month later nothing has transpired

SM207158 was my last reference received 1 week ago. There is no customer service at Telkom confirmed by the lack of response to my complaint. My contract was due for expiry on the 7/2/2016. I went to the store on the 6/2/2016 to convert to prepaid. The salesperson convinced me to upgrade to another package and after I agreed she was to glad to be able to retain another customer. Since then my phone has not arrived (1 month), my \expired\" contract billing increased by 400% from from R269 to R740. I will not pay for a service that I upgraded from just because the handset has not arrived. The best way to settle this is to revert to my original \"pre-paid\" conversion request made at the store on the 6/02/2016. I will also be terminating my other 5 contracts. Telkom is misleading people by offering deals they are unable to honour. Hundreds of customers have been \"duped\" into their \"special\" offers\" of discounted data then when the term expires they simply charge the full fee without communicating with the customers. Sounds like a legal matter to me and I will pursue this in court. Thanks to the Hellopeter - all correspondence is recorded including the Supplier response"