1 Month Later. Line not fixed!

<p>On 18 March 2017. I logged at ticket with Telkom for a faulty line. On 20 March 2017 the line was dead. I then logged a new fault. On 21 March 2017 both these tickets were closed, without the fault being fixed. I've made a number of calls since then and have had the fault escalated twice, as the first escalation was closed without waiting for confirmation of whether the fault was fixed or not. In fact, I've been basically calling Telkom once every day for the past 3 weeks! The fault is still not fixed. It keeps getting passed from technician to technician, from department to department. And the latest thing is there is no estimated date for the line to be fixed. My family have collectively spent R1000 on alternatives, while we wait for the line to fix. A cost which we will have to carry. I'm beyond frustrated. This is terrible customer support! It would have cost us less (both in time and money) to order a new line than to wait for this to be fixed!</p>