1 Month later and still no internet or feedback

On 4 Dec 2015 in the street in front of my house, I signed a contract for LTE with Lelo. On Monday 7 Dec I sent my payslips and bank statements via email. She then informed me that she misplaced the contract that I filled out. She also had a copy of my ID and proof of residence. On 9 Dec I sent a newly filled out contract via email to Lelo. She then requested another copy of my ID. I asked her on 14 Dec when my router would be delivered. She responded on the 15th \You should have it within 7 working days or less."There were a few more emails from me that were ignored and finally she said she's on leave and would return on 6 Jan.<br> I have subsequently contacted Telkom on your support line (I have never been able to get through - even after 30 minutes of hanging on"