JB
Justin B

1 reviews | Active since Jul 2015

20 Jul 2015, 12:24

1 month and still waiting for my Line

I app**** for a telkom Telephone/ADSl line over 3 weeks ago, the telkom techs made all sorts of promises about when they will install the line andafter 2 weeks they finally arrived at my home to install the line. <br> I then of course in typical telkom fashion got told that the Cable to our complex was faulty and that the cabling team needed to repair the line, they said this would be completed by wednesday last week, which was not done, i called the call center trying to get some sort of update/feedback. This was of no help because i was put on hold for almost 30 min, before i put down, while the women i was dealing with phoned the Tech guys to get an update on my Order. Which i still no nothing about.<br> <br> I have tried looking online at my order status which also was not successful because my reference number is not on the system.<br> <br> How is it that this takes a month!!!! <br> <br> How is it that we get no feedback!!!<br> <br> How long will we be held ransom by Telkom???? If i had any other choice i would have made it long ago, until fibre is available i my area i am stuck with telkom and its terrible service!<br> <br> Im hoping someone from telkom sees this and can do something about it!<br> <br>

0
Replies (1)
Telkom
Telkom's reply20 Jul 2015, 14:07
Official
Hello JayBragge,

We apologize for the inconvenience caused.

Your query was escalated to our Technical department and feedback will follow.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM126803.

Regards
Frank
Social Media Team