1 Month and still not fixed

I logged a call with Telkom approximately a month ago. After about 2 weeks eventually the technician rocks up. Looks around and says fault is at the box outside will need to get another tech to assist. Wait 2 days, tech phones saying that they need to replace the line. So still no adsl or telephone. After a few days I phone again to follow up only to be told the fault was closed and apparently resolved!!!! Really could have fooled me cause I still have no service and this all the while telkom bills every month... new fault report was logged... day 3 and still no service!!!! Frustrated beyond words.