1 Month and still no service ?

On the 10/12/2015 I app**** online for the uncapped Lte service that is offered and got a mail to say i Qualify for the uncapped Lte @ R599 pm and received a ticket number *** . I waited for three weeks and did not receive any calls to complete the contract. I phoned Telkom 4 times and hold on for more than half an hour on all 4 calls to get trough. I spoke to a consultant and completed the contract over the phone on the 28/12/2015 and received a sms the following day to say that the amount of R599 will be deducted from my account within the next 3 working days. I have not heard anything else from Telkom since. Does it really take a whole month to assist a client ? I have never seen a business that does not want clients or business ????