1 month and still no repair done- pathetic service

It is exactly one month without a business phone line which has no ring tone and is very disruptive to business. I reported this many many times even logged on telkom site with no feedback or response. If I try reporting the fault again, the recording states it's a fault in the area. Clearly that's not correct as other stores within the centre we based in have their phones working. Nobody has bothered coming out to check the line physically. After 1 month it's shocking this problem exists. I have virtually given up as even my internet and Adsl hardly works. This is typical telkom and service of the worst I ever experienced. It seems like they no longer value their clients and hopefully we their competitors will see the gap and put telkom out of business eventually. Disgusting service!! Hope I won't be billed for the month and besides my customers are freaking out as they think I don't answer my calls intentionally !!! Just checked my account and I see tgey charged me for the full months rental. What a cheek.