1 month and 8 days

I have contacted Telkom probably every second day from the day the line went down.<br> <br> I was told it was a area fault and I waited patiently to be contacted with an update. After a week, i went to Telkom Rose-bank where they told me my fault has been logged and a technician would contact me in 24-48 hours. this was on the 6 July after waiting a week i went to Telkom a further 5 times each time they told me fault has been escalated and that notes have been added to the fault.<br> <br> After my 10th visit to Rose-bank Telkom they told me I should rather contact 10210, which i have a further 5 times. Yesterday i was told by a consultant that my fault had never been escalated. i am still waiting to be contacted to fix the fault. I have phoned 10210 and they told me the technician had attempted to contact me but i did not answer my phone which is an absolute lie.<br> <br> I find this completely unacceptable and when I told Telkom I was told there is nothing to do but wait. it has now been 1 month and 8 days with no service despite me constantly contacting 10210. I get the same excuse over and over again. <br> <br> Anyone know how to get the service you pay for?