1 Month, 7,5 hours on the phone with no reolution.

Long story short, on the 15th of April I app**** for the Do Elite 20Mbps VDSL package at R601. <br> Today (2015-05-06) I was told that they cannot give me this package (which I understand), but my line has already been upgraded and I have been without internet for a week. I spent roughly 7.5 hours on the phone with Telkom listening to their inadequate service attempts. <br> <br> After them offering me a lower product at about R300 more I requested for my service to be cancelled and was told they cannot do this. I need for Telkom to revert my service to the way it was, and refund me the changes in fees from the start of this *********** fiasco. <br> <br> I have detailed account along with recordings of all my conversations with them.