1 Month, 12 calls, 5 feedbacks - no service still

My line went down( ********** 223) on 8th November I have logged multiple calls spoken to call centre agents 12 times Requested 6 call backs Had 5 phone calls from various people all stating that they will speak to the technician. I had one technician call to tell me voice mail was still active??? and my line is still down. I have had to use cell phones for a month with extremely high costs and still no help I still receive my bill- which I will claim back this month.

What has happened to Telkom?