1 hour in a queue?!

Good day<br> <br> I have just returned from the above branch where I attempted to port my number to Telkom. I already have a contract (taken out through an iStore) but as your branches cannot effect ports during the week or in any other way other than have me go into a store - I was forced to make my way to this branch.<br> <br> i stood in a queue for 45mins, during which time the staff only managed to attend to one person (ie that person got to leave the branch) and two other people who were already being \attended"to when i arrived.<br> <br> Based on the impeccable service i get when calling to the call centre - this lacklustre performance has me seriously doubting why i ever decided to move to Telkom Mobile. It also raises concerns for me as to why staff cannot process a port either at the iStore or why the staff member at the Centurion branch did not take my information and begin processing the port.<br> <br> Its great that you have great customer service over the phone - but the face to face today was extremely disappointing. """