NB
Ninette B
1 reviews | Active since Sept 2014
13 Apr 2015, 14:01
1 gigabyte data depleated in 4 hours
Good day, <br> <br> I have purchased R180 airtime which I switched to data, more specifically an all network data bundle. 1 gigabyte for R 180. This was at 10:15 on Monday 13 April 2015. The same day at 13:08 I receive an sms that I have 499 mb left, another sms on the same day at 13:32 saying I have 98 mb left. And the last sms 13:34 saying that the bundle has been used up. A bundle normally last two to three weeks. How this one be used up in less than 4 hours when I have only been on my emails using a gmail account???
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Replies (1)Telkom's replyOfficial
13 Apr 2015, 14:34Hello Ninette Barnard,
We thank you for your concern raised and we assure you that an investigation into the incident is currently underway.
Regards,
Zandiswa Gunu
Telkom Social Media
We thank you for your concern raised and we assure you that an investigation into the incident is currently underway.
Regards,
Zandiswa Gunu
Telkom Social Media
Telkom's reply13 Apr 2015, 14:34
Official
Hello Ninette Barnard,
We thank you for your concern raised and we assure you that an investigation into the incident is currently underway.
Regards,
Zandiswa Gunu
Telkom Social Media
We thank you for your concern raised and we assure you that an investigation into the incident is currently underway.
Regards,
Zandiswa Gunu
Telkom Social Media
