***1

Between the 22 or 24/02/2021, I app**** for a contract phone on line from Telkom, I was told if my contract has been approved the amount of R349 will be deducted from my account in 2-3 days after approval. contract was approved on the 24/02/2021 and amount was deducted on the 26/02/2012. A week after the deduction I did not received any update with regards to the delivery, when I called I was told they were out of stock they were not sure when they will receive stock. I then advised I will take another device, they said even the replacement device was out of stock. On the 12/03/2021 I phoned to cancel the deal and requested a refund. I was advised the refund will take 20 days. on the 12/04/2021 a month later I phoned again to check on the status of the refund, all they can tell me is that they can see I requested a refund on the 12/03/2021 , but they don't know if it has been processed and they can only send emails to find out what is happening, I mean I have been waiting for a month for my own money that they deducted day after approve now I have to chase them for the whole year for my own money. is this how Telkom **** people? giving them a run around so that you give on chasing them? not this time I will consult my lawyers if I have to. I would rater legal fees than letting them take advantage of people like this.