1 Business Line down for more than 2 months

I HAVE APP**** FOR A SHARECALL LINE WITH TELKOM ON THE 12TH OF MARCH 2015 TO BE CONNECTED TO A NUMBER ON MY BUSINESS PREMISES - AFTER NUMEROUS EMAILS BACK AND FORTH INFORMMING TELKOM THAT THE 086 NUMBER IS NOT WORKING (UNOBTAINABLE) I WAS FINALLY INFORMED ON THE 4TH OF MAY THAT THE 021 NUMBER (WHERE THE 086 NUMBER IS LINKED TO IS NOT WORKING) - I HAVE LOGGED A FAULT ON THE 5TH OF MAY (20 AWI 050515) - AND AGAIN THIS MORNING (61 AWI 180515). I HAVE BEEN PAYING FOR THE 086 NUMBER AS WELL AS THE 021 NUMBER FOR MORE THAN 2 MONTHS ALREADY AND NEITHER OF THE TWO IS WORKING. I AM TRYING TO RUN A BUSINESS AND DON'T KNOW WHAT TO TELL MY CLIENTS ANYMORE -- THERE IS ALSO A TERRIBLE SCRATCH ON THE LINE SO THAT SOMETIMES YOU CAN HEAR WHAT PEOPLE ARE SAYING - CAN SOMEONE PLEASE SORT THIS LINE OUT (FOR BOTH 021 AND 086 NUMBER TO WORK) AND FIX THE NOISE AND PASS CREDIT FOR BOTH NUMBERS FOR THE TIME BOTH LINES WERE NOT WORKING. COME ON TELKOM - THIS IS NOT HOW ONE CONDUCT BUSINESS ESPECIALLY SINCE YOU RUN THE MONOPOLY !!!!