1 and a half hours on the phone, still no service

The service at Telkom is pathetic, I've been on the line with Khanyi Yaka for more than 1 and a half hours trying to apply for the March Madness promotion which I already app**** for more than a week ago online. She was unable to find my application therefore suggested we start from scratch, which I agreed too. I've been put on hold 5 times, each time for more than 10 minutes. She has no sense of urgency and asks the same question over and over as if she is 2 years old. After all that frustration, she still hasn't managed to assist me. Totally useless ?