1.5 weeks and no number porting to Telkom Mobile

I went into the Menlyn park shopping centre Telkom store on Saturday 27 June 2015 and took out a contract for a iPhone 5s. The contract was mostly finished but I had to return on the Monday after to provide some documentation which I did, (after waiting one full hour in the que). The lady who helped me said that my number will be ported as soon as it becomes available for porting from my previous provider and it will be inactive or at the most 24 hours . I confirmed on Monday 6 July 2015 from my previous provider that my number is ready for porting, but that they have not any indication on their side of any porting request being done on my number. I have tried for three days now to get hold of the porting department of Telkom with absolutely no answer or response to my emails, this is totally outrages. I feel that I have made a huge mistake switching to Telkom Mobile and I need desperately for someone from Telkom to contact me and prove me wrong.