1.5 Months and still awaiting line installation

Ordered a Telkom line on the 4 March 2016. Got called on the 17 March for installation and arranged an installation date for the 4 April 2016 as I was overseas until then. The 4th April came and went with no feedback. Called Telkom on the 6 April and they stated there was an issue with my order - obviously i had follow up on them. They stated the 14 April would be my new installation date. Today the Telkom technician came to my premises and stated there is an issue with the line. He also stated he cannot access the manhole as he needs a key. He then left and did not provide an ETA for how long this task will take. Its been 41 days since my initial order and you cant get the primary task your company does correct?