*** -Not receiving and Calls / SMS Since 04/10/2017

I have been unable to receive any calls since 04/10/2017 after a port reversal was processed. I have been calling every day and no one is bothered to help until last week when they decided to log a case... now i have to wait 9 more working days... after a whole month ... this is nonsense at its best. I don't think Telkom SA people know what the impact of this is to me. Very casual.