*** and Case no ***8

i called called centre regarding my query, i have been debited R200 extra end of this month, have been calling, spoke to Tshepo, on the 20 Jan 2018, who doesnt seem to know what he is doing, i was never advised, that should i skip payment i will be charged extra money, i have never signed for that, nor advised of terms and conditions, no clause was ever discussed with me. I then called spoke to Akhona on the 27 Jan 2018 told me that my query and Case number was closed by Portia Tsotetsi, which she never called nor speak to me. However Akhona told me that he ccd Portia and turn arround time is 72 hours, until todate no one called me, i need someone senior to call and not an agent acting like a manager or etc. I have been refered to go to Telkom store which am not going there need my Queries resolve asap. Telkom service is pathetic, even when query is escalated no one will sort out ur problems, am going to tell my families and friend,colleagues not to use Telkom, they are bad, and dont care about their customers.

Wait to hear response or am taking this and sent to social medias